We want to answer all of your questions that you might have about us or escape rooms in general! Read through the list we have below, and if you see something missing, let us know! We'd love to make sure your questions get answered, and if you're asking it, there's a good chance someone else will be wondering it too! You can send us your questions here.

What is an escape room?
An escape room is a live action adventure. You will be "locked in" for while you work with your team to find clues, solve puzzles, open locks, and escape! Learn more about what escape rooms are here.

Do I have to pay for my entire group ahead of time?
Our booking system requires a deposit of $56.50 in the case of a no-show or cancellation within 48 hours. If you cancel before 48 hours, you will be refunded the $56.50 fee. Your team can pay individually or as a group upon arrival. 

Are the doors locked?
No! They are never locked. You're always able to leave the room in case of an emergency or if you need to use the restroom! 

How long does the escape room take?
Love Letter Lockdown, Legend of the Mayan Temple, Coroner's Report, Cure for the Common Zombie, The TriWizard Trials are one hour long. Camp X and Kingston is a GHOST TOWN runs on a stopwatch instead of a timer, so you have up to 90 minutes to play the game.

How many people can play the escape room?
This depends on the game. We recommend a team size of between 4-6 people for all of our games, but our Love Letter Lockdown can be played with a minimum of 2, but can accommodate up to 16 for example. Check out each game page to see its player restrictions.

If I book a game, will I be I be put in with people I don't know?
No! We have decided to make all of our games private bookings. This means, as soon as there is a booking made for the game, no one else will be able to join your group. It will just be you and your team playing the game.

What is the cost?
The cost depends on the game. Click here to view our price list! We do have some promotions though, have a look at our promotions page to read about them!

Are escape rooms scary?
For the most part, no. We try to keep our games to a family friendly theme so everyone can have a great time! We do have one game that is not suitable for everyone, Coroner's Report is a scary game and we do recommend a minimum age of 16 for this one. The Cure for the Common Zombie has a content warning, but isn't scary at all and completely family friendly!

Are there any age restrictions for playing a game?
We have a minimum age of 5 for those that will participate in the game, children under 5 are free for the escape. We do ask that kids under the age of 11 be accompanied by at least one adult while playing the game.

Are there any physical ability restrictions?
We are located on the ground floor of the Lasalle Mews building, in Suite 16B. There is no physical ability restrictions for Love Letter Lockdown. Legend of the Mayan Temple needs one person that is able to crawl and slide. However, Coroner’s Report and The Cure For The Common Zombie takes place in the basement of our location, and is only accessible by stairs. Our outdoor adventures, Catch Me Outside and Kingston is a GHOST TOWN requires participants to be able to walk through our downtown area. 

Where are you located?
We're located inside the LaSalle Mews on Bagot Street in between Princess Street and Queen Street. When you enter LaSalle Mews (through the Bagot doors), we are located on your left hand side in the same hallway as KOS.  

Do you take walk-ins?
If we're open and have space, yes! We're open by appointment only, so we highly suggest making a reservation in advance so we're ready and open for you!

What are your company policies?
Click here to learn about them!